3. Privacy Policy
Last updated: 25 October 2026
This Privacy Policy describes how Róisín Lane collects, uses and protects your personal information when you visit or make a purchase from roisinlane.com.
This notice explains our processing under the General Data Protection Regulation (GDPR) and applicable data protection law. Visiting our website does not, by itself, constitute consent to optional marketing or tracking.
Information we collect
When you visit our website or place an order, we may collect information such as:
Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Device and browser information
IP address
Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
Process and fulfil your order
Send order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds and exchanges
Improve our website and shopping experience
Detect fraud or security issues
Send marketing emails, if you have subscribed
Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify’s data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Róisín Lane does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
Shopify
Payment processors
Shipping carriers
Suppliers and fulfilment partners
Customer support tools
Email marketing platforms, if you subscribe
Analytics and website performance tools
We only share information where needed to provide our services, process orders or comply with legal requirements.
Direct supplier fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
info@roisinlane.com
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
Strictly necessary cookies support services you request, such as the basket, checkout and security. Optional analytics and advertising cookies require your prior consent. You may accept or reject optional categories through the cookie consent controls and change your choice later. Browser settings provide additional controls but are not a substitute for prior consent.
Some cookies are necessary for the website to work properly.
Data security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data retention
We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
Your rights
Subject to the conditions and exceptions in the GDPR, you may request access, rectification, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.
To make a privacy request, contact us at:
info@roisinlane.com
Third party links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of third party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact us
For privacy questions, contact us at:
Róisín Lane
Email: info@roisinlane.com
Website: roisinlane.com
Data controller and contact
Róisín Lane is responsible for the personal information processed to operate this store. Contact info@roisinlane.com for privacy enquiries or to exercise your rights.
Purposes and lawful bases
We use order, contact and delivery details to enter into and perform your purchase contract, fulfil orders and handle customer service. We retain records required for tax, accounting and other legal obligations. We rely on legitimate interests to prevent fraud, secure the store and resolve disputes, subject to your rights and a balancing of those interests. Consent is used where required for optional tracking and email marketing; consent is not a condition of purchasing.
Information sources and required details
We obtain information from you, your interactions with the website, and payment, delivery and service providers assisting with your order. Contact, delivery and payment information is necessary to process a purchase; without it, we may be unable to fulfil your order. Newsletter participation is optional.
Recipients and international transfers
Relevant information may be shared with Shopify, payment processors, delivery companies, suppliers and fulfilment partners, customer support services, and email or analytics providers where needed for the stated purposes and subject to applicable consent requirements. Direct fulfilment may involve sending delivery details to suppliers in China. Providers may process data outside the European Economic Area. Such transfers require an applicable GDPR transfer mechanism, such as an adequacy decision or Standard Contractual Clauses with any necessary additional safeguards. You may contact us for information about the safeguards relevant to your data.
Retention and privacy requests
Retention depends on the purpose: order and accounting information is kept for applicable statutory recordkeeping periods; support records for the time needed to resolve enquiries, claims and disputes; and marketing data until you withdraw consent or object, subject to a minimal suppression record to respect that choice. We normally respond to rights requests within one month. Where the GDPR permits an extension, we will explain it within that month. We may request proportionate information to verify identity.
Complaints and automated decisions
You may complain to the Irish Data Protection Commission at https://www.dataprotection.ie or another competent supervisory authority, including the authority in the country where you live, work or where an alleged infringement occurred. If a decision based solely on automated processing significantly affects you, applicable GDPR safeguards may include requesting human intervention, expressing your views and contesting the decision. Contact us for information about processing relevant to your order.